Returns & Refunds

Can I cancel my order?

Yes, as long as production has not yet begun.

Once production starts, we are unable to accept cancellations because your garment is individually made to order and materials may already have been purchased, prepared or cut specifically for your order.

My order arrived damaged, defective or incorrect. What should I do?

Please contact us at info@piure.net within 7 days of delivery.

To help us review your request, please include:

• your order number;
• a brief description of the issue;
• clear photographs showing the problem.

If a manufacturing defect or an error on our part is confirmed, PIURE may, at its discretion, offer a repair, replacement, partial refund or full refund.

Can I return my order?

Because every PIURE garment is individually made to order, we do not accept returns, exchanges or refunds once production has begun, except where a manufacturing defect or an error on our part has been confirmed.

For full details, please see our Refund Policy and Made to Order page.